Returns policy
We hope you are happy with your purchase. If not, you may return any unused item in its original packaging within 14 days of receipt
for a refund or exchange.
If any product arrives damaged, we will be happy to replace it.
Customers are responsible for the cost of returning items.
We recommend using a tracked and insured service, as we cannot accept responsibility until the return reaches us.Returns will be processed within 14 days of receipt. Refunds will then be issued, but please allow up to 14 days for your bank or card provider
to complete the transaction.
PLEASE NOTE
For hygiene and safety reasons, we cannot accept returns of candles or cosmetics once the tissue wrapping has been opened or removed, unless the item is faulty.
For more details, please contact us at:
info@ilumier.com